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1 vote

ticket close too early

My ticket was close very early, a new mothercard will be send urder warranty and a tracking number will be send but i don't receive it and ticket was close. In my mind ticket have to be close only after reception of the item (mothercard).

Category: Hardware 0 comments
1 vote

Need Customer Service

I had an absolute nightmare of an experience with Ortur customer support over a defective product I was sent. In all it lasted for over a month and half and cost me shipping at personal cost all because I was knowingly sent a defective product.

Category: Hardware 0 comments
3 votes

I want to thank Gil Araújo at Ortur for all of his help getting my problems with my new Laser Master 3 resolved. It took several days of him asking me to try this and try that but once I gave him enough information he solved my problem. My machine is running great now. And as a result of all of the things we tried, he said a new firmware update will be coming out this weekend. So if you are running Windows 11, and having problems, look for the firmware update. Thanks again Gil…...

Problems with Laser Master 3 and Windows 11

Category: Firmware 0 comments
4 votes

Feedback

I just want to say Gil was a great help in helping me find out what the issue was with my LM@ module was. Great customer support.

Category: Hardware 1 comment
1 vote

ORT URLASERMASTER2PROSE

Bonjour je n est pas reçu la notice de montage, le bouton d arrêt urgence ne fonctionne pas quand je mais la machine sous tension rien ne ce passe. Merci

Category: Hardware 0 comments
1 vote

End stops

Hi, I have the Aufreo2, and very happy I am with it too. I notice that the control board has 4 unused sockets which I presume can be used for limit of travel switches, So my question is are the switches in this link compatable? and if so which socket is X and which is […]

Category: Upgrades 0 comments

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